Legal and Account Rights — Frequently Asked
Your account enters a closed state immediately. No further login or deposits are possible. We retain your transaction history and identity record according to payment processor retention rules, typically 6 to 7 years. You can request your data before closure or ask for export after closure from support.
We verify your withdrawal request against your registered DANA, OVO, GoPay or QRIS account before processing. Your phone number and account holder name must match exactly. Once verified, the payment clears within minutes. You'll receive a confirmation email with the transaction reference.
Yes. Log into your account, go to Transactions, and export your history as PDF. The file includes dates, amounts, payment method and status for every deposit and withdrawal since you opened your account. You can also request a full data export through support.
Charges appear on your DANA, OVO, GoPay or QRIS statement as fortuna88 transactions. If you believe a deposit was made in error, contact our support team with your transaction reference within seven days. We'll review your account log and initiate a refund if the error is confirmed.
Your personal data is shared only with payment processors (DANA, OVO, GoPay and QRIS) required to complete deposits and withdrawals, and with fraud-prevention services to protect your account. We do not sell your data. Marketing communications are sent only if you opt in during signup or in Settings.
You must meet the age requirement set by the jurisdiction where you access fortuna88. Eligibility and age limits depend on local law where you are. During signup, you confirm your eligibility and that you are not excluded by local regulation.
Contact support immediately with your username and the date of the error. Our team will review your transaction log, account balance and deposit/withdrawal history. If we confirm an error, we'll correct your balance and send a confirmation email within 24 hours.
