Terms & Conditions Answered
No. Our terms prohibit multiple accounts per person. Opening a second account violates our policy and will result in suspension of all your accounts and forfeiture of any funds in them. If you need to reset your password or recover access, contact support; we can help without creating a new account.
Deposits must come from a payment account registered to you. If we detect funds from another person's DANA, OVO, GoPay or QRIS wallet, your account will be suspended pending verification. Withdrawals will be blocked until the source is confirmed as legitimate. This protects you from fraud and keeps our platform compliant with local law.
Access to certain games and bet types depends on local law. When you open your account, we verify your location and automatically restrict any games or markets that are not permitted in your region. If you think a game should be available, contact support to confirm your eligibility.
We retain closed account records, deposit and withdrawal history, and login logs for seven years after account closure to comply with record-keeping and fraud-prevention rules. You can request deletion of personal data you provided (name, email, phone) within 30 days of closure; encrypted transaction records are kept longer.
If you believe a game result is incorrect or unfair, contact support within 24 hours of the dispute with your account number and game ID. Our team will review the game logs and communications with the game provider. We'll respond within 48 hours with our findings and any applicable refund or correction.
We can suspend or close your account immediately if we detect breach of terms, such as multiple accounts, fraudulent deposits or abusive behaviour. We'll notify you of the reason and any frozen funds via email. You have the right to request an explanation and appeal a closure through our support team within 14 days.
Yes, we update our terms when needed for legal or operational reasons. When we do, we notify all account holders via email and flag the changes in your Account Settings page with the update date. Continued use after an update means you've accepted the new version; you can always review the full history of changes on request.
